TERMS OF SERVICE

Congratulations on choosing CM Oliver Design, Web Solutions!

1. Acceptance of Terms
By accepting CM Oliver Design's 'Terms of Service' electronically or in writing, and/or by using CM Oliver Design's services, including but not limited to, submission of content to CM Oliver Design's design department, payment or authorization of payment, you (Client) agree to be bound by the following terms and conditions. Client also agrees that Client’s electronic acceptance of this 'Terms of Service' shall have the same force and effect as if Client had agreed to this 'Terms of Service' in writing.

CM Oliver Design provides its services to Client subject to the following 'Terms of Service', which may be updated from time to time without notice. Client may review the most current version of the 'Terms of Service' at http://www.theOliver.Org/terms.php . Failure to comply with the 'Terms of Service' may result in account termination. By using CM Oliver Design's services Client agrees to (and hereby signs) the most current version of the 'Terms of Service'. If Client does not expressly reject the 'Terms of Service' and cancel Client’s account within 5 days from the date of initial sale, Client agrees to (and hereby signs) the 'Terms of Service' and CM Oliver Design is instructed to commence work on the Client’s website as if Client had expressly accepted the 'Terms of Service'.

Client’s acceptance of the 'Terms of Service' is binding upon all CM Oliver Design services including the purchase of additional services or additional websites or accounts at a later date.

2. Description of Service

CM Oliver Design designs and hosts websites and provides other website-related services, including, but not limited to, support and modification of websites, e-commerce, flash, web-traffic reporting, database development, easy interface for updating the website, email accounts and additional website-related services. Client understands that CM Oliver Design's services may include certain communications from CM Oliver Design such as advertisements, notices, service announcements and newsletters. Client is responsible for obtaining access to CM Oliver Design's services that may involve 3^rd party fees (including but not limited to, ISP, merchant accounts and gateways). Client is also responsible for all equipment and software necessary to access CM Oliver Design's services.

3. Electronic Delivery Policy

CM Oliver Design is a website-related business and communicates with its Clients electronically. When Client accepts this 'Terms of Service' Client consents to receive electronically from CM Oliver Design any notices, agreements, disclosures, or other communications (Notices). Client agrees that CM Oliver Design may send electronic Notices in either of the following ways. 1) To the email address provided to CM Oliver Design at the time of sale or 2) to the new email address account Client set up through CM Oliver Design. Client agrees to check the designated email addresses regularly for Notices. Notice from CM Oliver Design is effective when sent by CM Oliver Design, regardless of whether the Notice is read or received by Client.

4. Privacy Policy

Personal data and certain other information about the Client are subject to CM Oliver Design's Privacy Policy. For more information see the privacy policy at http://www.theOliver.Org/privacy.php. By using CM Oliver Design's services Client also agrees to the most current version of CM Oliver Design's Privacy Policy.

5. Call Monitoring and Recording Privacy Statement

6. Unacceptable Practices

As CM Oliver Design strives to offer the very best service, there are certain guidelines and policies that must govern CM Oliver Design's efforts and relationships with its clients. Practices that are in violation of these guidelines and policies are strictly forbidden and will result in the immediate termination of CM Oliver Design's services. Such decisions are at the sole discretion of CM Oliver Design. Unacceptable practices include, but are not limited to:

• Adult or pornographic material including, but not limited to, sexually explicit or suggestive material
• Sexually oriented products or material
• Nudity, including airbrushing (exceptions granted on a case-by-case basis if for medical or artistic purposes)
• Lingerie websites
• Offensive or otherwise distasteful material
• Content or language that is harmful to minors in any way
• Bulk emailing tools
• Distribution of internet viruses or other harmful or destructive activities
• Hacking and cracking
• Scams or phishing for personal information
• Solicitation of funds other than for legal charitable organization
• Gambling, gaming, lotteries, and like activities
• Harmful, threatening, violent, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, racial, chauvinistic, ethnically offensive or otherwise objectionable content or language
• Defamatory, hateful or revenge content or language.
• Aids to pass drug tests or aids to pass lie detector tests.
• Content or language that is harmful to minors in any way
• Illegal activities such as ponzi schemes, pyramid schemes, fraudulent charging of credit cards, copyright violations, plagiarism, software piracy, and all unauthorized use of materials or content that infringes on third parties’ intellectual properties
• MLM without a legitimate product or service or with a front product or service
• Illegal drugs or drug paraphernalia
• Prescription drugs and related content
• Miracle cures
• Fake documents
• Fireworks, pyrotechnics or weapons.
• Intentional or unintentional violations of any applicable local, state, national or international law.
• Reselling email accounts or hosting accounts to third parties
• Reselling of any CM Oliver Design services including, but not limited to, design services, updates, and WTD to third parties without a written re-seller agreement.
• Spamming and all other forms of unsolicited messages including, but not limited to, spam, chain letters, and junk email
• Links to other sites that are in violation of CM Oliver Design - Web Solutions’ policies and guidelines
• Other activities, whether lawful or unlawful, that CM Oliver Design deems to be in poor taste or that reflect adversely on CM Oliver Design or CM Oliver Design's other clients
• CM Oliver Design reserves the right to refuse to design or host an account at its sole discretion at anytime.

As a CM Oliver Design Client, you agree to conduct your business in a legal and professional manner. Client understands that all information, data, text, software, music, sound, photographs, video, messages and other material (Content) on Client’s website is the sole responsibility of the Client. Client is fully responsible for all website content and agrees to hold CM Oliver Design harmless in the event of third parties’ legal issues brought against Client for Client’s business practices. CM Oliver Design retains the right to terminate any accounts that are in violation with the letter or spirit of this 'Terms of Service'. CM Oliver Design may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. If an account is terminated by CM Oliver Design for a 'Terms of Service' violation the Client is not eligible for a full refund and any refund is subject to the Cancellation Fee and Refund Policy. (See Termination)

As an CM Oliver Design's Client you may or may not have access to editing tools for your website. If Client may edit, add or delete content to the website at anytime, CM Oliver Design may or may not pre-screen content. CM Oliver Design shall have the right (but not the obligation) to pre-screen and refuse or remove any content at its sole discretion. Client agrees that Client bears all risks associated with the use of all content, whether edited or written by CM Oliver Design or not, including any reliance upon accuracy, usefulness or completeness.

Client acknowledges that CM Oliver Design may access, preserve, and disclose Client’s account information and content if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to comply with legal processes, enforce the 'Terms of Service', provide customer service or protect the rights, property, or safety of CM Oliver Design and the public.

7. Intellectual Property Policy

CM Oliver Design respects copyright laws and the intellectual property of others. CM Oliver Design may terminate accounts for copyright infringement. If you believe your work has been copied and is accessible on an CM Oliver Design's website please see CM Oliver Design's Intellectual Property Policy Intellectual Property Policy

CM Oliver Design will not use copyrighted or trademarked materials on any Client’s website without the express written consent of the copyright or trademark owner. It is Client’s responsibility to ensure that all content submitted to CM Oliver Design is original content and free from third-party copyright or trademark protection, or to obtain permission to use from the copyright or trademark owner. Client assumes full liability for any copyright or trademark infringement of Client’s website on any third-party copyright or trademark, including, but not limited to, any infringement due to website content, website design or the look and feel of Client’s website.
(See Unacceptable Practices)

Customer content that is sent to CM Oliver Design will remain the intellectual property of the Client. CM Oliver Design does not return original content to the Client. Unless a request to return the original content to the Client is made in writing upon submission of the content, the content will be destroyed. CM Oliver Design will attempt to honor requests to return original content; however, CM Oliver Design has no liability and does not guarantee the return of any content to Client.

Domain names purchased by CM Oliver Design and website designs, databases, stores, or programs created by CM Oliver Design are the property of CM Oliver Design until Client has paid all fees including one full year of monthly hosting. (See Domain Names Purchase / Hosting Agreement)

8. International Use

Recognizing the global nature of the internet, Client agrees to comply with all local rules regarding online conduct and acceptable content. Specifically, Client agrees to comply with a) all laws and regulations regarding the transmission of technical data exported from the United States, or the country in which Client resides and/or transacts business, and b) all laws and regulations regarding the collection and processing of personal data, including those relating to the transborder transfer of personal data .

9. Interstate Communications

Client acknowledges that by using CM Oliver Design's services Client will be causing communications to be sent through CM Oliver Design's computer networks, which may be located throughout the United States. Due to the nature of electronic communications, even communications that seem to be intrastate can result in the transmission of interstate communications. Client acknowledges that use of CM Oliver Design's services results in interstate data transmissions and may result in transborder transfer of personal data. Client hereby consents to the collection, processing and transborder transfer of such personal information as Client may provide or make available to CM Oliver Design .

10. Website Construction Procedure

With help and input from the Client, CM Oliver Design will prepare the appropriate custom design and work with the content provided by the Client for development of the site. Client must submit content to the design department before site construction begins on the custom website. Client must submit content through the Online Design Packet (ODP). Client must electronically accept the 'Terms of Service' before access is granted to the ODP. After content is submitted by the Client the website is developed. Prior to the website being taken live the client will receive a missing information notification if content is incomplete. Client will then have two weeks to submit complete content. If complete content is not received the website will then be taken live “as-is”. If the website is taken live without all of the pages completed due to incomplete content those pages may be banked and developed in the future using Client’s design time.

In submitting content through the ODP, links to sample sites the Client likes are for general information purposes only and assist CM Oliver Design with the design of the Client’s custom website. The functionality and detail of the sample sites will not be duplicated unless such functionality and detail are specifically included and itemized in CM Oliver Design's invoice.

The design and content layout are completed by the designer and presented to the Client for approval. After the Client approves the website, the website will go live. The CM Oliver Design QC team may review the text before site goes live to correct any possible errors. CM Oliver Design will not be held liable for accuracy of information, typos, or spelling errors in any of the content approved by the Client and published on the website. Client will be notified by email that the website is now live.

Client understands, agrees and acknowledges that CM Oliver Design does not guarantee a time frame for completion of ANY custom website. A custom website cannot be completed without submission of complete content, design approvals and participation from the Client. If Client continues submitting additional content throughout the design process, the design time frame is increased. If Client does not submit complete content and CM Oliver Design is not able to start or complete the custom website design, Client is still responsible for all fees incurred including, but not limited to, set-up, enhancement and monthly hosting charges that begin accruing from date of sale. If Client’s website requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.

Client is provided with a space holder immediately after sale. Upon request, client is also provided with an optional welcome website shortly after the initial sale. The welcome website is a temporary website Client can modify and send customers to while the custom website is being built. Client may choose not to have a welcome website if so desired

11. Client Approval

Client is responsible for testing the functionality of the website upon CM Oliver Design's request for approval, and notification that the website has been completed. This includes, but is not limited to, functionality of all website pages, database, e-commerce store, payment functions, galleries, forums etc. Upon Client approval of the website to go live Client agrees services have been rendered and functionality of website has been tested and approved by Client.

The Client understands and agrees that if the Client does not respond within 5 business days to CM Oliver Design's request for approval, and notification that the website has been completed, the website along with the functionality of the website and services rendered, will be deemed to be approved by the Client, and the website will be taken live “as-is”.

The Client understands and agrees that if the Client does not respond to requests for missing information a final notification will be sent to the Client. If the Client does not respond within 5 business days to CM Oliver Design's notification or requests for missing information, the website, along with the functionality of the website and the services rendered, will be deemed to be approved by the Client, and the website will be taken live with the missing information “as-is” or “under construction”.

In the event that CM Oliver Design completes all of the work per the original sale and database write ups CM Oliver Design reserves the right to move the site live and deem the work to be completed without the customer’s permission if the customer will not give approval of the work.

12. Website Change Requests Before and After Website Goes Live

CM Oliver Design agrees to build a website or database to specifications quoted per the original sale and original invoice. Any additions or changes requested outside of the scope of the original sale, either prior to the custom website going live or after the site has gone live will be billed at CM Oliver Design's standard hourly rate. CM Oliver Design is not obligated to complete Client requests or changes outside of the scope of work on the original invoice. If CM Oliver Design does not agree to Client requests or changes, Client is still obligated to pay all fees incurred and due.

13. Database/Programming

CM Oliver Design does not guarantee a time frame for completion of ANY custom database or custom programming. A “custom Database Specifications Summary” may be presented to the Client. CM Oliver Design agrees to complete the database design according to the specifications outlined. If the Client does not object or respond to the Database Specifications Summary in writing within 5 business days it will be deemed to be accepted by the Client and CM Oliver Design will proceed with development of the custom database as outlined. A Database Specifications Summary may not be presented to the Client for purchase of pre-built database modules and e-commerce store modules.

If Client requests changes to a pre-packaged database, pre-built database module, or e-commerce store module, changes are to be billed to Client at CM Oliver Design's standard hourly rate. There is no guarantee that changes made by CM Oliver Design to a pre-packaged database, pre-built database module, or e-commerce store module will work. Client agrees charges are valid and agrees to pay for all fees incurred for Client’s requested changes to pre-packaged databases, pre-built databases modules, or e-commerce store modules. Once work has begun on a database or custom programming there is No Refund if cancelled.

Client is responsible for testing the functionality of the website upon CM Oliver Design's request for approval and notification that the website has been completed. This includes, but is not limited to, testing the functionality of the custom database or programming. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

CM Oliver Design will instruct Client as to the use of the custom database and the inputting of data related to such database. However, data entry is the sole responsibility of the Client. If the Client requests CM Oliver Design to enter data into the database, the Client will be charged, and agrees to pay, for such data entry at CM Oliver Design's standard data entry rates.

14. E-commerce/Stores

Client is required to submit store content via CM Oliver Design's content spreadsheet. CM Oliver Design will input up to 20 products free of charge. The Client will be provided with instructions to input any additional products into the store. If the Client requests CM Oliver Design to enter additional products exceeding the original 20, the Client will be charged, and agrees to pay, for each product added to the store at CM Oliver Design's standard product-entry rates. The e-commerce store module is pre-built and any changes to the look or functionality of the pre-built store require custom programming. The Client will be billed at CM Oliver Design's standard hourly rate for requested changes. (See Database/Programming)

Client is responsible for testing the functionality of the e-commerce store upon CM Oliver Design's request for approval and notification that the website has been completed. This includes but is not limited to testing the payment functionality. CM Oliver Design is not responsible for functionality of third-party services such as, but not limited to, merchant account, or gateway. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

15. Enhancements to Website

Client may purchase enhancements to the website at the time of initial sale or anytime thereafter. Enhancements to the website may include, but are not limited to, custom programming, database, flash, e-commerce, logos, galleries, rollovers, dropdowns, etc. Client’s requests for enhancements to the original sale will be due and billed separately and at the time of request. The monthly hosting fee will be adjusted according to the enhancements requested or the hosting package selected by Client.

Some enhancements such as, but not limited to, flash, custom programming, functionality, etc may require that a specifications summary be presented to the Client. If the Client does not object to the specifications summary within 5 business days, the summary will be deemed to be accepted, and CM Oliver Design will proceed with the development as outlined. Once work has begun on enhancements purchased by the client there is No Refund if cancelled. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a client cancels an enhancement the original sale is not cancelled.

16. Additional Services

Client may purchase at an additional monthly cost additional services offered by CM Oliver Design. Additional monthly services may include, but are not limited to, static IP, spam filters, and back-up software. Additional monthly services include a monthly fee that is incurred and billed every month beginning from the date of purchase of the additional service. CM Oliver Design will Not Refund any fees incurred for additional services or paid by the Client prior to the cancellation effective date for the additional service. Any fees invoiced and incurred are valid and Client agrees to pay. Additional services purchased may be cancelled with 30 days written notice.

17. Email Accounts

Based on the hosting support package purchased, email accounts are also provided. Email accounts may be set up and used immediately upon Client’s purchase of website. Client does not need to wait until custom website is live to use email accounts. To begin using email accounts Client should contact Technical Support by using the contact us page.

18. Technical Support

If Client uses CM Oliver Design's technical support services, including but not limited to screen share sessions, Client acknowledges and understands that CM Oliver Design does not warranty that technical support services will meet Client’s requirements or be error free. (See Disclaimer of Warranties and Limitation of Liabilities.)

19. Customer Service

CM Oliver Design strives to offer the best service available. Customer service complaints or concerns should be sent using the contact us page.

20. Use and Storage

Client acknowledges that CM Oliver Design may establish general guidelines and limits concerning use of CM Oliver Design's services and may modify these guidelines at any time. Limits may include but are not restricted to, the maximum number of days that email messages or other content will be retained, maximum number of email messages that may be sent from or received by an account, the maximum size of any email messages sent and the maximum disk space that will be allotted on CM Oliver Design's servers on Client’s behalf. CM Oliver Design periodically backs up the websites it hosts. However, Client acknowledges that CM Oliver Design is not responsible for backing up Client’s website and data. Client should seek appropriate backup solutions. Changes made by Client using the editing tool or by CM Oliver Design may be lost if data loss occurs after a scheduled backup by CM Oliver Design.

21. Updates to Live Website/Design Time

CM Oliver Design is not responsible for any changes Client makes to website, or if Client breaks the website. Time required by CM Oliver Design to repair changes made by Client will be billed to Client at CM Oliver Design's standard hourly rate if it exceeds available “design hours”.

22. Domain Names Purchased/Hosting Agreement

Domain names purchased by CM Oliver Design and website designs, databases, stores, or programs created by CM Oliver Design are the property of CM Oliver Design until Client has paid all fees including one full year of monthly hosting. At that time ownership of the site and it’s functionality, and domain name may be transferred to the Client’s control upon receipt of the Client’s written request. Sham purchases of sites may not be transacted with the intent and/or result of having a site built, then transferring the site to another hosting provider. Clients may buy-out their hosting by paying 12 months of hosting in advance if they wish to transfer the domain name and content to Client’s control prior to one year of paid monthly hosting.

Upon transfer of domain and/or website to Client or another service provider, at anytime, Client agrees that CM Oliver Design has met in full its obligation to Client, and CM Oliver Design is released of all past and future obligations to the client. Additional work and/or hosting done for Client must be agreed to in writing and paid for by Client.

Domain names are purchased through a third party service. CM Oliver Design cannot guarantee the availability of domain names and has no liability for a domain name not being available for purchase after the initial sale. If a domain name is not available for purchase CM Oliver Design will assist the Client in selecting and purchasing an alternate domain name. Domain names already owned by the Client remain the property of the Client and renewal of the domain name is the Client’s responsibility. The renewal of any domain names transferred to the Client is the responsibility of the Client.

23. Marketing Representations

CM Oliver Design makes no representations as to the marketing of Client’s products, services or sales. Client’s obligation to pay fees due to CM Oliver Design are due at time of sale of website design and hosting services and are not contingent upon Client’s marketing of said website. Client is responsible for all marketing of Client’s website. CM Oliver Design is not responsible for marketing of Client’s site including search engine rankings.

24. 30-Day Satisfaction Guarantee

CM Oliver Design provides a 30-day satisfaction guarantee. CM Oliver Design will continue to change and modify the Client’s website to Client’s liking, within 30 days from the date of sale or until the website is taken live, whichever comes first, at no additional cost. Changes to the website made after 30 days from the date of the initial sale, or after the website is taken live, will first be billed to the Client’s design time hours available based upon the monthly hosting package purchased by the Client. Changes to the website that exceed the design time hours will be billed to the Client at CM Oliver Design's standard hourly rate over and above the initial design fee paid. CM Oliver Design does not guarantee that the website designed will be exactly what the client has envisioned. CM Oliver Design's best effort will be given for the 30-day satisfaction guarantee but CM Oliver Design is not obligated to complete multiple redesigns or modifications. While CM Oliver Design may agree to make requested changes and to bill the Client’s design time or bill the Client directly, CM Oliver Design is not obligated to complete Client requests or changes outside of the 30-day satisfaction period. If CM Oliver Design does not agree to Client requests or changes, Client agrees and is still obligated to pay all fees incurred and due.

25. Billing Policy

The initial design set-up fee is due and billed in full at the time of the original sale. (Installment payments may be accepted for the set-up fee only if agreed to in writing per the original invoice.) Monthly hosting is billed and due every year beginning 30 days from the date of the original sale. The Client hereby requests that CM Oliver Design renew and bill annual hosting fees every year, unless the Client cancels in writing after 12 months of monthly hosting fees have been paid.

Annual hosting and additional services fees may be billed on the 1^st of the month to coincide with CM Oliver Design's billing cycle. The amount of the initial design set-up fee and monthly hosting fees are detailed on the original invoice confirming amounts of sale. Annual hosting amounts may vary depending upon the hosting package selected by Client.

CM Oliver Design reserves the right to change prices at any time including monthly hosting amounts and hourly design fees.

CM Oliver Design accepts payment via certified check, personal / business check and credit card. Upon Client’s authorization of payment to CM Oliver Design via credit card Client thereby authorizes all recurring monthly hosting and/or additional services fees to be charged to the same method of payment, credit card account for future charges until such authorization is withdrawn by Client in writing.

The Client may change payment methods including credit card payments with 30 days notice. To change payment methods Client should contact CM Oliver Design's billing department. Client should not email new billing information for security purposes.

26. Billing Disputes

CM Oliver Design charges up to a $25.00 fee for returned checks and a $200.00 fee to handle unauthorized credit card disputes. If CM Oliver Design does not receive payment in full when due, CM Oliver Design may, to the extent permitted by the law of the state of the billing address on file for Client at the time, charge a late fee of up to 1.5% per month (18% per annum), or a flat fee of $5 per month, whichever is greater, on any unpaid balance. CM Oliver Design may, to the extent permitted by the law of the state of the billing address on file for Client at the time account is sent to a collection agency, also charge Client for any collection agency fees and/or attorney’s fees billed to CM Oliver Design for collecting from Client. CM Oliver Design does not agree to, and will not honor any limiting notations made by a Client on a check.

If Client wishes to dispute a charge Client must first contact CM Oliver Design's billing department and must allow 10 business days for a response. To avoid any dispute about Client’s attempt to contact CM Oliver Design, Client must send the request in writing to:
Attn: Billing Department, CM Oliver Design, P.O. Box 172, Springfield, IL 62705. Requests may be sent via the contact us page.. If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation.

If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client.

27. Termination/Cancellation of Services

CM Oliver Design, at its sole discretion, may terminate its service and remove and discard any content, for any reason, including and without limitation, for lack of use, or if CM Oliver Design believes Client has violated the 'Terms of Service'. CM Oliver Design may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. Client agrees that any termination of access to CM Oliver Design's services under any provision of this 'Terms of Service' may be effected without prior notice and that CM Oliver Design may deactivate or delete Client’s account and all related information files. Client agrees that CM Oliver Design shall not be liable to Client or any third-party for any termination of services. Paid accounts that are terminated will not be refunded. In addition, accounts that become 30 days delinquent will be terminated. CM Oliver Design also reserves the right to discontinue the designing of Client’s website at any time, at CM Oliver Design's sole discretion, with an appropriate refund to the Client. Under no circumstances is the refunded amount to exceed the amount collected by CM Oliver Design.

If the Client cancels an account before the work is completed or site is live, a cancellation fee is retained per the Cancellation Fee and Refund Policy. Client agrees that all fees incurred and billed prior to cancellation effective date are valid and Client agrees to pay. Upon request for termination of services the website will be removed. A back-up copy of the website is not maintained by CM Oliver Design.

Client agrees to pay all hosting fees and additional services fees owed from the time of sale until the cancellation effective date, and at a minimum for hosting fees for one year. Transferring a domain name to another provider or non-use of Client’s hosting account does not constitute termination of the account. Client must notify CM Oliver Design in writing or via email to terminate the account services and avoid further monthly hosting charges. It is Client’s responsibility to secure confirmation from CM Oliver Design that the request for termination has been received and no further hosting fees will be billed.

Requests for cancellation of website hosting services or additional services should be sent to the following address:
Attn: Billing Department, CM Oliver Design, P.O. Box 172, Springfield, IL 62705

Requests may be sent via the contact us page. If Client chooses to send request by the contact us page, a copy of the request must also be sent by mail as confirmation.

28. Cancellation Effective Date

If Client has not paid all design, enhancement, hosting and additional services fees due, such fees are due in full at the time of cancellation and Client authorizes CM Oliver Design to collect any outstanding fees due, subject to the Cancellation Fee and Refund Policy. Client understands any pending billing for design fee installments previously agreed to will not be cancelled.

29. Cancellation Fee and Refund Policy

WEBSITE DESIGN/DEVELOPMENT - Refunds of the fees paid for development of the website may be issued on accounts cancelled within 90 days of the initial sale and prior to the completion of the website according to the following schedule:

A) A minimum of a 50% cancellation fee will be retained by CM Oliver Design on cancelled accounts even if no work has been started and no content yet submitted by the Client.

B) A minimum of a 75% cancellation fee will be retained by CM Oliver Design on cancelled accounts if work has been presented to the Client; or CM Oliver Design has made multiple attempts to work with the Client, and Client has not responded to those attempts.

C) A 100% cancellation fee will be retained by CM Oliver Design and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by CM Oliver Design. No Refund will be issued on any website cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.

D) 100% cancellation fee will be retained and NO REFUND will be issued by CM Oliver Design if Client cancels after 30 days from the initial sale.

MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 50% will be retained by CM Oliver Design on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate CM Oliver Design for up-front expenses and services rendered, including but not limited to, costs incurred for the purchase of domain name(s) for developing the website, securing server space, creating the temporary website or space saver, employee expenses, marketing, and overhead costs.

ENHANCEMENT SALES - A 100% cancellation fee will be retained by CM Oliver Design and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores etc. Client agrees that a minimum cancellation fee of 50% will be retained by CM Oliver Design on all cancelled enhancement purchases if cancelled within 30 days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by CM Oliver Design if client cancels after 30 days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a client cancels an enhancement the original sale is not cancelled.

MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees incurred or paid by the Client prior to cancellation date.

Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).

30. Account Transfer

Requests for transferring the ownership of a website or hosting account from Client to a new owner must be completed in writing by both the current account owner and the new designated owner. The transfer is not valid until a signed request is received by CM Oliver Design in writing which is to include payment authorization and new billing account information from the new owner, documentation of the ownership transfer (purchase agreement etc), documentation of copyright transfer, and acceptance of CM Oliver Design's 'Terms of Service' by the new Owner.

31. CM Oliver Design Proprietary Rights

Client acknowledges and agrees that CM Oliver Design's services may contain proprietary and confidential information that is protected by intellectual- and proprietary-rights laws. Client agrees to not reproduce, duplicate, copy, sell, resell or exploit any portion of CM Oliver Design's services.

32. Use of Client Information

Client hereby agrees that any information or ideas submitted to CM Oliver Design by any means may be used by CM Oliver Design without compensation or liability to Client for any purpose whatsoever, including but not limited to, developing websites, databases, e-commerce and developing, manufacturing and marketing other products. This provision does not apply to Client content or to personal information that is subject to CM Oliver Design's Privacy Policy.

Client herby gives permission to CM Oliver Design to use samples or links to Client’s custom website designed by CM Oliver Design for marketing and advertising purposes, including but not limited to, use in CM Oliver Design's online portfolio.

33. Third-Party Services

34. Contract Service Providers

35. Disclaimer of Warranties

CLIENT’S USE OF CM Oliver Design's SERVICES IS AT CLIENT’S OWN RISK. CM Oliver Design's SERVICES ARE PROVIDED “AS IS”. CM Oliver Design DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. CM Oliver Design DISCLAIMS ANY WARRANTIES REGARDING CM Oliver Design's SERVICES INCLUDING THAT THEY WILL MEET CLIENT’S REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. CM Oliver Design DISCLAIMS ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF CM Oliver Design's SERVICES, INCLUDING RESULTING SALES AND WEB TRAFFIC. CM Oliver Design DISCLAIMS ANY WARRANTIES REGARDING THE MARKETING OF CLIENT’S PRODUCTS, SERVICES, SALES, OR WEBSITE. CM Oliver Design DISCLAIMS ANY WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED, ADVERTISED OR OBTAINED THROUGH CM Oliver Design's SERVICES, OR LINKS PROVIDED BY CM Oliver Design's SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE PROVIDED BY CM Oliver Design OR OBTAINED THROUGH LINKS PROVIDED THROUGH CM Oliver Design's SERVICES.

CLIENT UNDERSTANDS AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF CM Oliver Design's SERVICES ARE DONE AT CLIENT’S OWN RISK AND THAT CLIENT WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO CLIENT’S COMPUTER SYSTEM OR LOSS OF DATA OR OTHER LIABILITY THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. THE ABOVE EXCLUSIONS MAY NOT APPLY TO CLIENT.

36. Limitation of Liability

CLIENT UNDERSTANDS AND AGREES THAT CM Oliver Design, IT’S SUBSIDIARIES, AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, (EVEN IF CM Oliver Design HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM THE USE OF OR INABILITY TO USE CM Oliver Design's SERVICES, RELIANCE ON CM Oliver Design's SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF CM Oliver Design's SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES.) THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM PRODUCTS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED THROUGH CM Oliver Design's SERVICES OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENT’S DATA OR TRANSMISSIONS AND ANY STATEMENTS OR CONDUCT OF A THIRD PARTY OR ANY OTHER MATTERS RELATING TO CM Oliver Design's SERVICES. SUCH LIMITATION SHALL FURTHER APPLY, WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED IN ANY WAY TO CM Oliver Design's SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO CLIENT.

Without limiting the foregoing, under no circumstance shall CM Oliver Design be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, or other casualties, illness, accidents, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non performance of third parties, or loss of or fluctuations in heat, light or air conditioning. CM Oliver Design's full and complete liability, for any reason whatsoever, shall be limited to the full refund of all monies paid to CM Oliver Design.

37. Tort Claims

38. Indemnification

39. Notice

CM Oliver Design
P.O. Box 172
Springfield, IL 62704
Attn: President

40. Contact CM Oliver Design

41. Negative Comments/Slander

Client specifically agrees not to engage in negative comments or slander regarding CM Oliver Design, including but not limited to publishing, or causing to be published, complaints or derogatory comments regarding CM Oliver Design in any format, including but not limited to, print, newspaper, television, radio or on internet complaint sites, blogs or other public internet forums. Should there be a breach of this condition CM Oliver Design will be entitled to liquidated damages in the amount of $2,500.00 for each publishing or posting. If said breach occurs on an internet complaint site each hit to that website will be considered an individual breach of this condition, and subject to additional liquidated damages of $100 per occurrence. Further, CM Oliver Design shall be entitled to litigate this matter, and obtain the money damages together with injunctive relief. The prevailing party to that litigation shall be entitled to an award of attorney’s fees.

42. Severability; Waiver

In the event that any provision hereof is found invalid or unenforceable pursuant to judicial decree or decision the remainder of this Agreement shall remain valid and enforceable according to its terms. The failure by CM Oliver Design to avail itself of any right or enforce any obligation of this agreement shall not be deemed to be an ongoing waiver of such right or obligation or of any other right or obligation .

43. Jurisdiction

This agreement agreement shall be governed exclusively by the laws of the State of Illinois, USA, without regard to any conflicts of laws provisions thereof, as a contract entered into and performed entirely within the State of Illinois. The parties herby expressly disclaim the application of the United Nations Convention on the International Sale of Goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the State of Illinois, County of Sangamon and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non conveniens or otherwise.

44. Arbitration

Notwithstanding the foregoing, in lieu of litigation, arbitration may be used as a means of resolving disputes. Arbitration would be through a neutral third-party arbitrator to be approved by both Client and CM Oliver Design. If any court sitting outside the United States determines that the litigation forum or arbitration provisions of this agreement are invalid, then and only then, the parties agree to settle any dispute through binding arbitration by three arbitrators, in the English language, under the commercial arbitration rules of the International Chamber of Commerce, with the location of the arbitration to be in a neutral jurisdiction (not the country of residence of the Client or of CM Oliver Design) as selected by CM Oliver Design .

45. Governance

CM Oliver Design may investigate any reported violations of this agreement, its policies or any other complaints and take any action it deems appropriate to protect its systems, facilities, Clients, and/or third parties.

46. Electronic Signatures

Selecting and submitting “accept” on the electronic copy of the 'Terms of Service', submitting content through the ODP, making payment, or submitting information or documents to CM Oliver Design so that CM Oliver Design may perform services for the client, the same shall constitute an electronic signature as defined by Illinois' Uniform Electronic Transactions Act.

47. General Information

This Agreement constitutes the entire understanding and contract between the parties and supersedes any and all prior oral or written agreements (including, but not limited to, any prior versions of the 'Terms of Service'). Any modifications to this agreement must be in writing and signed by an authorized officer of CM Oliver Design. All representations not in writing are null and void. Written agreements may include, but are not limited to, emails and electronic acceptance of this Terms of Service.

Client agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of CM Oliver Design's services or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the 'Terms of Service' are for convenience only and have no legal or contractual effect.